Vodacom very helpful with high overseas charges

Vodacom gave me a large discount after I unknowingly phoned a premium phone number overseas. I called a Dutch government call centre and their number for overseas callers charges a premium rate of about €2.20 per minute and this is not stated anywhere! Vodacom advertises the call rate to the Netherlands as about R4 per minute which is about a tenth of what I paid.

I waited in a long queue to the Dutch call centre and for the call of 45 minutes the cost was R2000. I only became aware of this when Vodacom phoned me to ask if I wanted them to block my number because of the high charges!

Vodacom traced the problem number and after listening to my story they agreed to reduce the amount owing by 50%. I am very grateful.

The only thing preventing a 5 star rating is that they really should warn you at the start of such a call if the rate is more than the advertised international rate.