MB
Martinus B
1 reviews | Active since Aug 2014
01 Feb 2019, 06:22
Vodacom very frustrating
I had a 20GB contract with Vodacom. I wanted to upgrade to a 50GB contract which was on a special. This process took a terribly frustrating 2 weeks to arrange over the phone (where they never called me back when they promised.) Finally, I was upgraded, or was I? 1 Feb would see the start of the new contract. 1 Feb came and guess what? Still on the 20GB contract which now all of a sudden is double the monthly price!
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Replies (2)
Vodacom's replyOfficial
01 Feb 2019, 06:33 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Feb 2019, 06:33
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
01 Feb 2019, 09:38Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact ***4 [free from Vodacom numbers].
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact ***4 [free from Vodacom numbers].
Regards
Consumer Website Team
Vodacom's reply01 Feb 2019, 09:38
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact ***4 [free from Vodacom numbers].
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact ***4 [free from Vodacom numbers].
Regards
Consumer Website Team