VODACOM Very disgusted and disappointed!

VODACOM. I have been a customer of VODACOM for more than 10years. I am absolutely disappointed with their lack customer care service and absolutely zero concept for urgency for their customers. I struggled to pay my account and missed 2 full payments, they then block my phone completely to the point where I can not use it at all. My phone got ******, VODACOM refused to do a Sim swap because my account was in arrears. I then paid my phone account in full and settled all payments, I was due for an upgrade and chose to 'downgrade' so it was more affordable. It has been 2 months since I requested the Sim swap, each time it has been an error on their side and 'someone' will get back to me. My business is connected to that specific number that I need. I can not believe it takes this dam long to sort out an 'error' on their side! It's just been one excuse after the other and each time it's something different, each time I get told to wait 4hours and call back for an update. This is absolutely pathetic and I am seriously considering to cancel my services with VODACOM as soon as my next contract is finished. No one has been helpful in the slightest and I get such attitude from customer care as if this is all my fault and I am now an inconvenience to them because I'm actually expecting them to do their job properly... VODACOM need to train their customer care staff to have manners and actually deal with the job that is given to them at the time and not give their customers disgusting attitude!!!