Vodacom very disappointed

I cannot believe how long it takes to receive feedback for an application you did online .i have not received any information regarding my application and because of that I am unable to apply for any other contract because I have a pending application with Vodacom ...I feel that I should not be the one phoning them to find out what's going on as I am the potential customer I mean I work in customer services as well and whenever there is a delay we contact our customers to advise ...so far I have not receive any information stating why it's taking this long to get a yes or no it's almost two weeks now .I'm very disappointed and upset