NM
Nakedi M
1 reviews | Active since Sept 2018
25 Jul 2019, 14:12
Vodacom very conning
I have upgraded my phone with on 30 April 2019 and it had technical problems and I have informed Vodacom. The phone was collected by Ram Couriers on 22 May 2019. Everytime I call vodacom about a replacement, I am being told that I they have not received the phone and they will investigate and revert back to me and they never do. It has been two months now and I am paying for a phone that I don't have. Phoning on a weekly basis does not even help.
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Vodacom's replyOfficial
25 Jul 2019, 16:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Jul 2019, 16:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NM
Nakedi M's updateReviewer Update
19 Aug 2019, 11:53Your consultant contact and promised to get back to me and to this date, I still have not heard anything about my replacement phone.
NM
Nakedi M's update19 Aug 2019, 11:53
Reviewer Update
Your consultant contact and promised to get back to me and to this date, I still have not heard anything about my replacement phone.