Vodacom very bad service for covid-19 relief

Item: Vodacom
Rating: 1
Author: lohannaude L

Placed a previous review and was phoned back, being told that they won't be refunding me even though the fault is on their side and that I have to go through the process again and that I now have to pay the arrears as well as they did not register the claim

Helpful (0)

Replies (1)

Vodacom's replyOfficial

10 Jun 2020, 07:45

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply10 Jun 2020, 07:45

Official