Vodacom very bad service and paying for non existing software

I upgraded on one of my Vodacom contacts a while ago, actually I wanted to cancel but thought maybe it's time for a new laptop. This was after listening to the agent.

Thats were the drama started. Next day delivery does not exist, as they were out of stock. There were three attempts to have it delivered to my home address. Every time I instructed that it must be delivered after 15h00. Well this was totally ignored. When I eventually were at home to sign, they had not attached the correct invoice. The last time I got hold of it.

The package consisted of the laptop plus Office 365 for a year. Starting up and loading gave me another surprise. Only a trial version of Office 365, no product key whatsoever. I am paying for this out of my own pocket now. Take in mind Im paying Vodacom for three years an extra amount for so called one year subscription to Office 365.

I've sent numerous mails and no reply after about three months. Calling is out of the question. You hold on for close to an hour just to be cut of again. Not to mention the agents who's lack of manners goes beyond my beliefs. 11 years a loyal customer and now this. Let's see if Vodacom puts in a effort to reply.