DI
Dominic I
1 reviews | Active since Mar 2019
14 Mar 2019, 18:07
Vodacom Very Bad Service
I upgraded my contract & received my new Iphone XS on 21 February 2019. Wanted to start using it & noticed the mute button faulty. Logged a call on 28 February 2019 with the call centre after being bounced around million times. Waited another week & called again 6 March 2019 & they advised that they can see notes on system. I just called again 14 March 2018 then was bounced around back & fourth with no help. This is extremely unprofessional so bad after being client for so long. When I want to speak to a manager I get told the manager stepped out. This is total joke.
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Replies (2)
Vodacom's replyOfficial
14 Mar 2019, 18:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Mar 2019, 18:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
15 Mar 2019, 08:20Dear Dominic,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our chat today. You have advised that the matter is already being dealt with and an arrangement has been made to have your device collected. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our chat today. You have advised that the matter is already being dealt with and an arrangement has been made to have your device collected. Regards Consumer Website Team(SA)
Vodacom's reply15 Mar 2019, 08:20
Official
Dear Dominic,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our chat today. You have advised that the matter is already being dealt with and an arrangement has been made to have your device collected. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our chat today. You have advised that the matter is already being dealt with and an arrangement has been made to have your device collected. Regards Consumer Website Team(SA)