kK
kobusenlydia K

1 reviews | Active since May 2016

01 Apr 2026, 09:28

Vodacom, Very bad customer Service

I recently wanted to cancel two of my numbers, which are not in use.

A third party from Vodacom contacted me, and they said they will cancel the two contracts and upgrade my current/main line.

Which they did not do, they upgraded the wrong number.

After I received the upgrade on the wrong line i phoned Vodacom for them to reverse the upgrade, well within the period you should.

I have to pay them now, for something I can not use; they still haven't canceled my number. I requested them to cancel.

This is taking a month.

Vodacom, just to let you know, if you don't sort this out promptly, I will be cancelling all my contracts with you when they expire, and I will never consider you again.

The choice is yours.

0
Replies (1)
Vodacom
Vodacom's reply01 Apr 2026, 11:11
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team