kK
kobusenlydia K
1 reviews | Active since May 2016
01 Apr 2026, 09:28
Vodacom, Very bad customer Service
I recently wanted to cancel two of my numbers, which are not in use.
A third party from Vodacom contacted me, and they said they will cancel the two contracts and upgrade my current/main line.
Which they did not do, they upgraded the wrong number.
After I received the upgrade on the wrong line i phoned Vodacom for them to reverse the upgrade, well within the period you should.
I have to pay them now, for something I can not use; they still haven't canceled my number. I requested them to cancel.
This is taking a month.
Vodacom, just to let you know, if you don't sort this out promptly, I will be cancelling all my contracts with you when they expire, and I will never consider you again.
The choice is yours.
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Replies (1)Vodacom's replyOfficial
01 Apr 2026, 11:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Apr 2026, 11:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
