VODACOM VERSUS RAM

Well after reading the reviews on here I am no longer shocked by the terrible service received from Ram as well as Vodacom . As they work together its both their faults.

After being advised of a 3rd party delivery BY A RAM AGENT over the telephone I was advised what documents I will need present. On delivery the driver states he needs more ie. a licence . I do not drive or have this so where was I suppose to get this from. Upon telling the driver this I was told he is going now and will be back. he never returned. I called RAM , they cut the call 3 times on me asking for a Manager as well as me requesting for the call recording when the RAM agent called me and confirmed she would mail me the details needed.

Vodacom had confirmed that they would contact RAM , they did as RAM did contact me but provided me with incorrect info.

I am appalled by the level of service from a company that claims GREAT customer service.

The staff at RAM do not care whom they help . they are just interested in stopping the vehicle and then moving along swiftly to say they were at the delivery address.

The RAM call centre does not care to help , they drop the calls when they can not give you an answer !!!! THIS IS HOW THEY WORK !!!!!