FS
Faheem S
1 reviews | Active since May 2017
01 Sept 2022, 12:03
Vodacom - verified ********
Vodacom called me to process a migration on my contract. The consultant said the migration will reduce my monthly fees so therefore I went ahead with it. After they sent me a quote I saw that it increased my monthly premiums significantly. This is disgraceful from vodacom for misleading the people. I tried calling vodacom but no one can help. If I do not have this reversed and sorted out then I will take this up with the ombudsman. I also want vodacom to deal listen to the recording of the call and deal with the consultant accordingly.
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Replies (2)
Vodacom's replyOfficial
01 Sept 2022, 12:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Sept 2022, 12:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Sept 2022, 11:18Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, the orders have been cancelled. Regards Consumer Website Team
Best regards,
Vodacom's reply07 Sept 2022, 11:18
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, the orders have been cancelled. Regards Consumer Website Team
Best regards,