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Olwethu V
1 reviews | Active since Feb 2019
03 Jul 2020, 08:52
VODACOM (VAT NUMBER ***)- ******S
It is with great regret that after 20 years of loyal service to Vodacom, I had to experience ****** and disrespect from your Branch in Uitenhage, Starlight Services (VAT NUMBER ***). On the 02/07/2020, a consultant helped a lady that was after me due to the colour of her skin and kept speaking Afrikaans. After much deliberation. She refused to do my SIM SWAP and said to a black consultant #3 MEMORY and said "Come help your person'. I will be lodging a ************** and cancelling my contract with VODACOM, because you allow ****** and **************. DISGUSTING!!!
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Replies (3)
Vodacom's replyOfficial
03 Jul 2020, 09:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jul 2020, 09:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Olwethu V's updateReviewer Update
03 Jul 2020, 10:36The employee's name is Imogen Cola.
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Olwethu V's update03 Jul 2020, 10:36
Reviewer Update
The employee's name is Imogen Cola.
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Olwethu V's updateReviewer Update
08 Jul 2020, 12:48The query has not been resolved. You are gaslighting me and have instructed me to go the store. Why must I go back to be insulted due to the colour of my skin. It is clear that the behavioral pattern will continue at the Vodacom store and Vodacom actually has no resolution for consumers that are treating badly due to nationality and race.
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Olwethu V's update08 Jul 2020, 12:48
Reviewer Update
The query has not been resolved. You are gaslighting me and have instructed me to go the store. Why must I go back to be insulted due to the colour of my skin. It is clear that the behavioral pattern will continue at the Vodacom store and Vodacom actually has no resolution for consumers that are treating badly due to nationality and race.