Vodacom VAT increase
Okay so this is what recently happened. I received an sms from Vodacom regarding the VAT increase. I contacted Vodacom with regards to this because i do not see how the VAT increase will affect my current contact. As far as I am aware this is unacceptable because how can my fee now increase because of that when I signed for the contact I signed in agreement with the amount which included VAT at 14%. According to customer care then increase in price is because ICASA had increased their price. So who do I actually have a contact with ICASA or Vodacom?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day,
Thank you for your query.
The VAT increase is a government regulated change and all South African companies have to comply with effect from 1 April 2018. This regulation is included in your terms and conditions.
All chargeable services including your contract subscription, bundle services, and out-of-bundle rates for voice, data and SMS services will all be impacted by the VAT increase.
Regards,
RM
Best regards,
Good day,
Thank you for your query.
The VAT increase is a government regulated change and all South African companies have to comply with effect from 1 April 2018. This regulation is included in your terms and conditions.
All chargeable services including your contract subscription, bundle services, and out-of-bundle rates for voice, data and SMS services will all be impacted by the VAT increase.
Regards,
RM
Best regards,