Vodacom VAS Stopped. ...and Reversed.

The whole month I am looking at my airtime balance and wonder if I AM making this many calls...? Well, I Did buy that Data Bundle... But could it have been This much? Today, I actually Look at it, and discover to my utter annoyance I have lost most of my airtime that I had amassed over quite some time.

So I go on my Vodacom profile on their site. (Something that I do not do nearly enough. The app is great, but the site allows certain things that is just not possible on the app.) Here I see I have VLive content activated for Videos AND Music... At R5 per day each... So, I have been hemorrhaging R10 a day on stuff that I did not want, I do not use, and will Not use...

So, I phone 082 111. I do my best to convey my dismay with my tone of voice (not using any of the deserved profanities that would be suitable...). Luckily, I find a sympathetic, and patient, ear in Mntomby (I might be spelling that incorrectly). She tells me she will escalate the matter to her superior, and request that he bars my number from all future subscriptions. And, in response to my rather pointed inquiry about the possibility of a refund, she tells me give her three minutes... She was true to her word, and my balance was back to normal.

So, I am still annoyed at the fact that apparently VAS can just be activated like that. And that this then starts charging you. (And I am not alone in this... Shame, I always wonder how many non-tech-savvy people are being FLEECED by these ironically named "services".) Hence the Four stars.

BUT, I am impressed by how quickly the matter was resolved to my utter satisfaction. Full marks to Mntomby though (sorry...), and Vodacom.