GB
Grahame B
1 reviews | Active since Jun 2019
07 Jan 2021, 13:26
Vodacom VAS - Caller identification subscription RIPOFF
I got a new device in Dec 2020 and have since noticed a charge for VAS - Caller identification subscription, What the hell, nowhere does it say you are going to be charge an extra R 9.99 pm for this service. I don't think any other network charges this as it was and should be included or free on any network and number. I asked the customer care lady to take this off my contract to which i was told i won't be able to see anyone's number who's calling me. Again What the hell. This is a total ripoff, Just think, it's R 120.00 per year multip**** by number of Vodacom subscribers = A **** load of money for something that was and should be free. Wake up Vodacom we not that stupid.
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Replies (1)Vodacom's replyOfficial
07 Jan 2021, 14:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jan 2021, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
