MS
Marie S
1 reviews | Active since Nov 2017
14 Jun 2020, 14:41
Vodacom Vap 60 Billed without Authorization
VAP 60 ..some insurance added to my bill ? Called call centre and was referred to 08252 Ins division. They cant pick up Ins on my Name....so what and Who authorized the money's to be Billed to my account...Waiting for Feedbac****!!
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Vodacom's replyOfficial
14 Jun 2020, 18:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jun 2020, 18:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MS
Marie S's updateReviewer Update
14 Jun 2020, 19:06Good day
It was a call from CT and the lady from your call centre refused to listen to me as I said I have insurance and I'm not interested. I then decided to end the call. Then the next thing....I get billed. Unacceptable!
It was a call from CT and the lady from your call centre refused to listen to me as I said I have insurance and I'm not interested. I then decided to end the call. Then the next thing....I get billed. Unacceptable!
MS
Marie S's update14 Jun 2020, 19:06
Reviewer Update
Good day
It was a call from CT and the lady from your call centre refused to listen to me as I said I have insurance and I'm not interested. I then decided to end the call. Then the next thing....I get billed. Unacceptable!
It was a call from CT and the lady from your call centre refused to listen to me as I said I have insurance and I'm not interested. I then decided to end the call. Then the next thing....I get billed. Unacceptable!