Vodacom Vangate mall

Ive sent my phone in for repairs in august at vodacom vangate mall as i have a contract with them and insurance on the phone . I was told by the person in store that it can take about 4-6 weeks , as the insurance will get a quote from the agent and i will then need to pay 15% of the quoted amount as an access fee .Friday 21st November i received an email stating that the phone is at the vodacom branch i will need to pay R600 access fee which i paid in order to get the phone . When i went to collect the phone it was still not fixed properly the phone was freezing and i couldnt even swipe up to open the phone . The consultant in store then proceeded to say that i will need to leave the phone with him and he will book it in which will take an additional 14 business days and if they cant fix it they will give me a new phone .

Today i went to the store to collect the phone they are now giving me stories of additional money that needs to be paid which was never told to me prior , and i have already paid the access fee . The service is pathetic and definitely not worth having insurance . I demand immediate feedback or a solution as i will not wait an additional few weeks .