Vodacom Vangate Mall

A little over a week ago I went into the vangate vodacom store in hopes of adding an additional line as I already have an existing contract with vodacom. WHAT A ****ING WASTE OF TIME THIS WAS!!!!!! - I walked in and was advised that my account is in arrears as my direct debit did not go off two months ago due to a public holiday and my pay day coexisting more or less the same time (NOT MY ****ING PROBLEM). None the less I was told that I cannot make a cash payment as a double debit was scheduled to go off the following Monday (21/10/19) and so I waited. Monday morning first thing the money was debited from my account I then called in later that day to ask if I'm now able to come in and take out that additional line HOWEVER was told I needed to wait an additional 24 hours for the payment to reflect!! I waited AGAIN!!! CALLED BACK 48 hours later to give it some time and Still NO PAYMENT REFLECTING!!! Saturday (25/10/19) I called the store and was told to speak to he accounts department and only then the payment reflected but the store agent advised I needed to wait 3-4 for the service request to be lifted!!!! ANOTHER WAIT!!! 4 HOURS LATER I WALKED INTO THE STORE and was told I needed to wait another 24 ****ing hours!!!! I walked out after getting putrid ****ing service and called back more than 24 hours later and was told to wait another ****ing 24 hours!!!! DID I MENTION PUTRID ****ING SERVICE??? CAUSE THATS EXACTLY WHAT IT WAS!!!! I WANT TO BE COMPENSATED FOR MY TIME BEING WASTED AND ALSO HOW THE FAILED DIRECT DEBIT WAS NOT MY FAULT!!!! MY CREDIT SCORE IS NOW A **** UP CAUSE OF VODACOM AND WHEN EXPRESSING MY CONCERNS TO THE VANGATE VODACOM STORE THE MANAGER STRAIGHT OUT TOLD ME THIS DOESN'T BENEFIT Him AND THAT HE CANNOT ASSIST ME AND I CAN GO TO ANOTHER STORE! LIKE I SAID I NEED COMPENSATION FOR MY TIME AND MONEY WASTED TO GO TO A STORE WITH NO ASSISTANCE. This store manager in Vangate is of no use.