RD
Ric D
1 reviews | Active since Apr 2017
22 Oct 2018, 12:59
Vodacom Valueless Service - Low Credit Profile
My Vodacom Account was due for upgrade in June 2018,went to vodacom shop to get an upgrade ,was told I don't qualify any more because my profile has been classified as low credit .I have been paying my vodacom accounts since 2014 up to now.When I went to Vodacom shop/Agent the shop personnel whom was assisting, he openly said there is no option for me to get my profile increased .I have been calling customer center several times no one seems to be helpful .I think Vodacom should also invest more in giving customers value worthy service .I will appreciate if someone from Vodacom would explain why my profile credit cant be increase yet I got smses saying my account is due for upgrade.
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Replies (2)
Vodacom's replyOfficial
22 Oct 2018, 13:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Oct 2018, 13:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
22 Oct 2018, 15:38Dear Eric,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply22 Oct 2018, 15:38
Official
Dear Eric,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)