SZ
Sihle Z

1 reviews | Active since Aug 2022

03 Aug 2022, 19:11

VODACOM V&A Cape Town is ****** & backward.

Walked in to inquire about a recently acquired iPhone 13 under a Vodacom Contract that stopped working. The young lady at the door was polite & helpful, but the nightmare started as I approached the service desk. I was continuously ridiculed by the staff & was even told my device wasn't on their system. That's ridiculous as I've had a Vodacom number since my early teens! We had a useless back and forth as the ladies tried their best not to accommodate me. The attitude was rotten to the core and really left a unsavoury stench on the brand.

VODACOM PLEASE TRAIN YOUR STAFF - THEY'RE BELLIGERENT & IMPOLITE! PAY THEM BETTER PLEASE!!! I ASSURE IT'LL EASE THEIR GRACELESNESS

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Replies (1)
Vodacom
Vodacom's reply04 Aug 2022, 07:50
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team