Vodacom utterly useless and *****

I've had a Vodacom contract Sim card since 02/03/2022, I immediately called vodacom to have it activated. They refused and claimed the Sim card will be activated by 1/04/2022.

When I called on the 02/03/2022 and could not be assisted and requested if the Sim card is not active by 01/04/2022 for a vodacom agent to call and assist, I didn't get a call as per my request.

Yesterday not to my surprise the Sim card has not been activated, again I reached out and could not get any assistance. This is a contract Sim card and device, a debit order went off on 20/03/2022 and will go off again this month same day and I don't have an active Sim card

This is the worst experience I've ever had, consultants are rude, unprofessional and utterly not useful.

If my Sim card is not activated by today 02/04/2022 I'm calling this contract and since I've not used the services I demand a full refund

For the current time I'm reachable on ***