Vodacom Utterly Terrible service provider!!!!!!!! Do NOT USE THEM!!!!!!
<p>This has been going on for a year were my line is blocked and then you pay Vodacom until you are in a credit but they still dont unlock your line.. Firstly the Statement on the my Vodacom website does not give accurate amounts.. So then you short pay because you pay what the Statement online tells you to pay, then its allocated and suddenly theres more outstanding, then you pay that, then it Is to much and you are in a credit on your account.</p> <p>The Locked my number and I called the *********** call centre 5 times between today and yesterday, you have to hold for 19 mins before anyone answers, then they answer and drop the phone in your ear, then you need to call again and hold fort another 19 minues, I had 3 call centre agnets telling me that my line will be active withing an hour.. That has not happened since 3 pm yesterday afternoon. Again someone told my line will be active whithin the hour,, My phone is still blocked. I cannot wait until my contract with Vodacom is done. I have never gotten good service /Fast service from them. There is always 3- 4 days where im without a phone because no one i attending to queries, you are just a number to see how many calls they can take. DISGUSTED</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
