vodacom - Utterly pathetic "service"

Our wifi line has been down for 2 weeks now and we logged this call with vodacom, we were initially told that technicians were deployed to the area (Vanderbijlpark). The call centre agent firstly mislead us by saying that the technicians were in the area, only for the guy to rock up today 16 Feb! when he arrives he states that the line is damaged as other network providers are installing their cables in the area. He is unable to say when the crew that will be deployed to fix this problem will come out to rectify this. We have made numerous calls to the call centre seeking to speak to a supervisor or manager but all we get are promises that we will be called back and alas no one has called to date. Furthermore, we were told that we will be able to be reimbursed for the days that we havent had any connectivity, now conveniently when we want to exercise this option, we are told that this will be at vodacom's discretion. vodacom isnt doing us any favours, they are service providers and as paying clients we expect services for which we pay. WE will not be paying vodacom for services not rendered, to expect this is showing how low vodacom is willing to go to chase profits at our expense, this has been a regrettable experience ever since moving to vodacom fibre, there are constant outages and poor excuses when they are expected to restore our line. vodacom reverts to lying; misleading; displaying poor service and downright greed to expect us to not only buy data because they are unreliable, but also expect us to pay for a wifi line that is not working and that they are inefficient at fixing. We are done and will not be utilising your services anymore - utterly PATHETIC and **** POOR!!!! call centre agents even have the gall to hang up on clients, supervisors dont even bother to attend to escalated matters. We will not continue to subject ourselves to such nonsense and as such no payments will be made to vodacom going forward, you are welcome to discontinue your service