Vodacom , utterly hopeless

After the hassle of trying to get the cellphone contract upgraded or even canceled, due to the ********** customer service and support, i finally got a call from a customer care agent who made me cha ge my mind. I went ahead and upgraded, only for 2 days layer the same agent called to say, some one at vodacom cancelled the upgrade, so we did the order again, 4 days later I called for a status update, and it's been cancelled again,no one know why.

If vodacom wants 20 odd years of us being clients to move to mtn just say so.