ES
Emile S
1 reviews | Active since Dec 2020
04 Dec 2020, 19:54
Vodacom utter useless
My cell was ******, it has been 3 days now to get Vodacom to fix a technical problem on our account. It shows we are in areas which we are not and Vodacom has admitted this is correct and that the problem is on their side. I can't get my claim sorted due to VODACOM!!!!
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Replies (2)
Vodacom's replyOfficial
05 Dec 2020, 15:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Dec 2020, 15:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Dec 2020, 10:53Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that you have been in contact and assisted by the relevent department on the 06-12-2020. Regards Consumer Website Team
Best regards,
Vodacom's reply07 Dec 2020, 10:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that you have been in contact and assisted by the relevent department on the 06-12-2020. Regards Consumer Website Team
Best regards,