VODACOM UTTER ******* SERVICE

I am not sure what type of **** vodacom is running since the inception date of my contract I have been given the worst service ever. 1. The first month debit order was listed as unpaid on my credit profile yet the account was never in arrears. 2. December 2020 a payment was made via the vodacom app and magically it didn't reflect on their system and I was in arrears again. 3. I escalated the matter on Hellopeter and to date mo response from the manager who assisted me with the issue. 4. I have since reviewed 3 calls from the service provider on my other number advising the account is in arrears again yet the contract should have ended in May. The agent Ntokozo has advised that once you make a cash payment your debit order automatically cancels and that it is my responsibility to reinstate it. 5. The agents I have dealt with are extremely run and demanding and on request for their information the line was dropped. Ntokozo has advised that there are no notes from the previous conversations on the system but the calls are recorded. The level of service is pathetic and I will not engage with the brand ever again. Poor communication but faithfully taking money from us each month