DC
David C
1 reviews | Active since Apr 2012
13 Aug 2022, 11:44
VODACOM UTTER POOR CUSTOMER CARE
AND THE SAGA CONTINUES!!!!!!!!!!
AFTER MORE THAN 2 MONTHS OF BATTLING TO HAVE MY PAYMENTS ON MY STATEMENT!!! THE CORECCTION ON MY PAYMENT HISTORY, AS WELL AS ON ALL THE CREDIT BURUO SEEMS IMPOSSIBLE....... THE EMAIL ADDRESSE I WAS GIVEN, AS TO CORRECT, THIS.................................WOW NOT EVEN THE DECENCY TO ACKHNOLEDGE RECEIPT OF MY EMAIL! NEVER MIND DOING THE NESSARY TO CORRECT THIS !!!!!
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
13 Aug 2022, 13:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Aug 2022, 13:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
DC
David C's updateReviewer Update
13 Aug 2022, 13:49YHANK YOU
ALAN RETIEF
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ALAN RETIEF
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DC
David C's update13 Aug 2022, 13:49
Reviewer Update
YHANK YOU
ALAN RETIEF
***
ALAN RETIEF
***
DC
David C's updateReviewer Update
16 Aug 2022, 09:40Still no feedback!!!!!!!!
DC
David C's update16 Aug 2022, 09:40
Reviewer Update
Still no feedback!!!!!!!!
Vodacom's replyOfficial
17 Aug 2022, 16:53Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please be advised that we have escalated your query to our Legal Team. Based on the feedback provided the team has confirmed the following:
Account I***
Kindly note that account was already in arrears prior to payment for May.
The account reflects 3 payments for May, please advise client to send all 3 proof of payments for May to ***, under the subject include reference number EC-1EHD-25PT37 so that we can consolidate the account and advise accordingly.
Thank you
Regards
Ashe-Leigh Brown
Account I***
Kindly note that account was already in arrears prior to payment for May.
The account reflects 3 payments for May, please advise client to send all 3 proof of payments for May to ***, under the subject include reference number EC-1EHD-25PT37 so that we can consolidate the account and advise accordingly.
Thank you
Regards
Ashe-Leigh Brown
Best regards,
Vodacom's reply17 Aug 2022, 16:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please be advised that we have escalated your query to our Legal Team. Based on the feedback provided the team has confirmed the following:
Account I***
Kindly note that account was already in arrears prior to payment for May.
The account reflects 3 payments for May, please advise client to send all 3 proof of payments for May to ***, under the subject include reference number EC-1EHD-25PT37 so that we can consolidate the account and advise accordingly.
Thank you
Regards
Ashe-Leigh Brown
Account I***
Kindly note that account was already in arrears prior to payment for May.
The account reflects 3 payments for May, please advise client to send all 3 proof of payments for May to ***, under the subject include reference number EC-1EHD-25PT37 so that we can consolidate the account and advise accordingly.
Thank you
Regards
Ashe-Leigh Brown
Best regards,