BH
Brenda H

1 reviews | Active since Jan 2014

05 Mar 2025, 08:56

Vodacom - utter dissappoint - steer clear

Vodacom does not care for its elderly clients. Its Vodapy app does not update even on a new cell. When seeking help from their agents they just sprout ridiculous generic answers. I have 5 accounts with VOdaom and have been a loyal customer for decades. I am now in my 80s and am just a nube to Vodacom. All they do is take. Now they have instituted an annual increase and added to their consumers' woes. They can not even give us decent service in our area. There is only one tower and it is down more than up especially during load shedding. I will definitely start moving my 5 contracts to another provider starting June and Oct when they finish. I am sick and tired of being taken advantage of. I also was going to move the Business fibre contract to them now from another provider but they can forget about that business.Good riddance Vodacom.

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Replies (2)
Vodacom
Vodacom's reply05 Mar 2025, 10:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply11 Mar 2025, 16:26
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, you advised that it was your daughter who posted on Hello Peter however she does not what to speak with Vodacom.  Regards,  Consumer Website Team

Best regards,