vodacom uterly poor service

Vodacom, what a disgrace! My cellphone "died" 3 days ago and upon further investigation, vodacom told me that my number does not exist on their system any more!! I have a contract phone and still paying every month!! after more than a hour on their so called customer care and being transferred to 6 people, they informed me that that they are upgrading their system from an old system to a new one but could not find my number on either of their 2 systems!!! what a lot of ****... Later the supervisor got involved and then changed their story that my number was "ported" out to mtn??? wow a first for me as I have been a vodacom customer for more than 20 years and at that time were not in any way even thinking of migrating... then after another 45 minutes, another individual told me that I need to go to mtn and port the number back myself if i need the same number, otherwise just get a new number!!!!! what a lot of sh##$.... and then they call themselfs customer service!!!!!! what a shame to vodacom..... *********** to do what they get paid to do....... After almost 2,5 hours of time on the phone, they inform me that they will log a fault as high priority for the reversal as it is clearly a vodacom "mistake". the next day i visited a vodacom shop in tygervally centre as my phone was still off.... just to be told that they are only a franchise, that their lines are blocked and were unable to assist with the call centre and that I must phone from my own cellphone!!!!! which vodacom suspended.... wow what a "clever" answer from their staff...... and the porting was done by the tygervally shop.... They mention that the reversal of the porting will take between 48 and 72 hours........ wow what a lot of ****.... for fixing their own problem.... the fault was only logged on their system 12 hours after I called in the first time.... so much for service... the second day, again after more than 2 hours trying to get to the call centre 082135, which due to "high volumes" of calls did not answer my call..... looks like a lot of customers that is ****ed off with bad service .... I am still without a working phone on day 3!!!!!!!!!!!!!!!!! I need my phone 24/7 for work purposes, not good for the bussines but I am still paying for my contract.... and with poor, no non existent, customer service, where do i need to go from here? there is only one number to phone???? vodacom, please respond to this as i would like some explination for this extremely pathetic service and callcentre staff that is unable to help!!!!! Vodacom... please publish you head office numbers so that we can speak to the ceo as he clearly have no idea of what poor services his company is delivering to south africans.... If not resolved today i have no choice to go viral on social media and report this to the rest of the world.....