KA
KENDALL A
1 reviews | Active since Feb 2012
28 Dec 2020, 18:18
VODACOM USLESS SERVICE WHILE UPGRADING
Vodacom is shocking
We upgraded online 3 weeks ago the phone got ****** in transit - NO ONE CALLED US NOTHING HAS EVEN BEEN DONE . Every time we call we get put on hold !!!!!!! We still do not have a phone nor a way forward. BEFORE we even upgraded on line we went into dainfern square they gave us a quote and said come back Monday I don't have phones in stock I went in the Monday and guess what the man canceled my quote. We even tried FOURWAYS mall no luck!!!!! I am now thinking of moving to MTN with mu daughter as clearly you don't need my business
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Replies (2)
Vodacom's replyOfficial
29 Dec 2020, 06:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Dec 2020, 06:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Dec 2020, 13:10Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we called on the number added in the post, and was advised that we have the incorrect number for you. Kindly let us know should you require further assistance, alternatively contact our after sales team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 18:00 sat 09:00 – 17:00 sun 09:00 – 14:00.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we called on the number added in the post, and was advised that we have the incorrect number for you. Kindly let us know should you require further assistance, alternatively contact our after sales team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 18:00 sat 09:00 – 17:00 sun 09:00 – 14:00.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Dec 2020, 13:10
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we called on the number added in the post, and was advised that we have the incorrect number for you. Kindly let us know should you require further assistance, alternatively contact our after sales team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 18:00 sat 09:00 – 17:00 sun 09:00 – 14:00.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we called on the number added in the post, and was advised that we have the incorrect number for you. Kindly let us know should you require further assistance, alternatively contact our after sales team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 18:00 sat 09:00 – 17:00 sun 09:00 – 14:00.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,