Vodacom usless

<p>I did a sim swap two days ago and the consultant told me to ditch my phone off for three to four hours I did that and when I switch it on it says not registered on network I called vodacom and they said I must switch it off again and wait for 24 hrs I did that still nothing I called them again and the consultant told me to buy another SIM card and try again.I bought a sim card had it registered and called them again to do a sim swap.They told me again to switch my phone off for 3 hours but still nothing I am using a Samsung galaxy prime plus.Now am sitting without a functional phone a free buying two sim cards and doing two sim swaps.Thanks for nothing vodacom.</p>