SK
Sean K

1 reviews | Active since Jun 2016

14 Jan 2018, 16:38

Vodacom using new lawyers and still have issues

I still have a dispute with Vodacom after a few years now. Previous Vodacom lawyers admitted Vodacom was at fault and should have allowed me to cancel my contract due to their lack of admin. (Over billing and no invoices for about 9 months ... see previous Hello Peter review). After those lawyers not getting anywhere and admitting I was not at fault they seem to have been dismissed and new lawyers hired. I got a phone call from the new lawyers a few days ago who agreed that Vodacom not being willing to respond to any of my queries via email was not right (they can’t do that, she said) hence I don’t have a decent paper trail from all my many dealings with them.

They are bullies and won’t accept they were wrong. I now sit with a bad credit score due to them, my interest rate on my car installments is much higher than it should be costing me money every month.

I wish lawyers were cheaper and able to sort Vodacom out and grant me relief from all this has cost me.

I am disgusted and annoyed and yet as a normal SA citizen, I am small fry and Vodacom don’t care one bit. I can do nothing.

Do not go with Vodacom. *******.

0
Replies (2)
Vodacom
Vodacom's reply15 Jan 2018, 06:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Jan 2018, 12:36
Official

Good Day

Kindly note that your complaint has been escalated to the relevant division for further assistance.

Regards

Dc