1 reviews | Active since May 2016

27 Feb 2021, 02:33

Vodacom using my airtime without my permission

I am disgusted. I dont understand the point of buying data on vodacom, it used to be if your data runs out, then it stops whatever you're busy with and you will most likely get an SMS that warns you are now out of data and sometimes shows the bundle deals. Now when your data is fi ished it just freely starts using your airtime... Until there is nothing left!!!! So I can watch a video and vodacom can take ALL my data and then ALL my airtime and THEN only stops the video or whatever you are busy with and says sorry we have used everything you have now you have to load more!!!! I have airtime and I have data and it is not for you to try and finish as quickly as possible!!!! This is bull****!!! If you are going to use my airtime without my permission, at least use it to buy another bundle!

0
Replies (2)
Vodacom
Vodacom's reply27 Feb 2021, 11:37
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  
's update02 Mar 2021, 11:59
Reviewer Update
Thank you very much for sorting this out for me, I really appreciate it. I am super happy with how my issue was resolved!