LW
Lee W

1 reviews | Active since Jun 2017

11 Feb 2020, 16:20

VODACOM USING MY AIRTIME FOR DATA CHARGES EVEN THOUGH I HAVE WIFI

Vodacom is taking airtime for data from my balance. I have WiFi so my data should not be deducted from my airtime. But I received an sms from Vodacom informing me that I am using out of bundle rates and funds went missing from my airtime. My WiFi is on and fully functional while this occurred. One can't even phone Vodacom and speak to an agent any longer because they have automated their options which are useless if they don't resolve an inquiry.

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Replies (1)
Vodacom
Vodacom's reply12 Feb 2020, 07:15
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team