TS
Thabang S

1 reviews | Active since Jun 2017

06 Mar 2019, 19:24

Vodacom using its VodacomMobile App on routers and modems to de***** customers ,please read how ..

Vodacom has since the beginning of the year on a plan to make me broke .Early January ,Vodacom created a WiFi profile on its VodacomMobile app ,this profile when connected to the internet will deplete a customer data ,I lost 40gB in a day in January ,I called Vodacom customer care and as useless as always I was made stupid .I reiterated calling thinking I will get a good customer care agent ,all reading Vodacom training manuals as always .I then called Microsoft regarding the issue .Microsoft tried to solve the issue but it was only possible if Vodacom deleted this specific profile .I then called Vodacom and met the same mentality , and I gave up ,I then tried to use an alternative laptop and unfortunately it had an VodacomMobile App which Vodacom use to de***** me .So I was wondering for how long will Vodacom continue de*****ing customers to increase their revenue.I might be the only one with the problem but I think I called you too much on the issue for you to make me and the people I consulted stupid.

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Replies (3)
Vodacom
Vodacom's reply07 Mar 2019, 06:42
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply07 Mar 2019, 10:04
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per discussion, we've advised you accordingly.

Regards
Vodacom Consumer Website Team
TS
Thabang S's update07 Mar 2019, 10:07
Reviewer Update
Good day received a resolution call from a consultant .Everything explained and I understood .Thanks ,my 20years with you has been a good one I knew you will resolve the issue .