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Lewis L
1 reviews | Active since Dec 2017
12 May 2021, 11:36
VODACOM USING DISCONTINUED HARDWARE
I am having problems with my fibre router, and I contacted Vodacom SR***. I did some research and found that the Nokia routers Vodacom is installing was discontinued some 3 years ago, and if you tell them that I need a newer router they just say that they only supply the discontinued router, and if I want a different router I must buy one myself. I went further and contacted Cable Connect Systems in Randburg, and I was told that the fibre cable Vodacom is using is the cheapest cable on the market.
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Replies (3)
Vodacom's replyOfficial
12 May 2021, 14:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 May 2021, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Lewis L's updateReviewer Update
13 May 2021, 14:54I am still waiting for someone to phone me. I phoned at about 12:30 today, and I was told a guy with the name of Abdul will call me, but I am still waiting for his call
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Lewis L's update13 May 2021, 14:54
Reviewer Update
I am still waiting for someone to phone me. I phoned at about 12:30 today, and I was told a guy with the name of Abdul will call me, but I am still waiting for his call
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Lewis L's updateReviewer Update
14 May 2021, 08:09Well as expected Abdul never called, and I phoned again this morning and all I am told is Abdul has my ticket but nothing is happening. Please can someone tell me what is going on.
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Lewis L's update14 May 2021, 08:09
Reviewer Update
Well as expected Abdul never called, and I phoned again this morning and all I am told is Abdul has my ticket but nothing is happening. Please can someone tell me what is going on.