Vodacom uses morally bancrupt MBD debt collection agency

About 8 months ago I got contacted by a debt collection agency called mbd, informing me that they are collecting on behalf of Vodacom for so called outstanding amount of R400. I kindly told them I do not owe Vodacom any money, as that account has been closed in 2013. They informed me that Vodacom could not get hold of me in all this time and therefore passed me over to them for collection.

I find that very hard to believe as all my email details has been the same for the past 20 years. In short, MBD is a ********** company to deal with. They are rude, unprofessional and to say at best higly rude. The more Itold them to then show me proof, the less they did it. Finally after months they send me a excell type drawn up document they created themself.

This is absurd. No proof of outstanding debt could be shown, but still the abusive calls continue. Ihad to get a lawyer involved who also mailed them a legal document to stop this nonsens, but still they continue.

What Ifind very worrying is that Vodacom passed my details onto this company without any reason as no money is outstanding. Surely if they saw I owed something, they surely would not wait 4 years to follow up on this. But in stead they uses abusive companies like mbd, without verifying their own records and calling the customer.

By association with mbd, Vodacom shows that they do not care about client service at all. What made this even worse for me this year, is that this abusive calls from mbd started just as I started with my chemo treatment for cancer. MBD never stopped calling, even after many requests to do so and ignoring the fact that I am ill.

It is utterly frustrating to be persued by a company like mbd, especially when I do not owe anything to Vodacom.

The last straw for me was when again today mbd call me with the standard abusive calls. I told the agent to tell mbd to sue me. She told me they will not and just keep on calling me.

I ask Vodacom to come to the party and take responsibility for what they have caused and end this abuse towards me.

The ref number mbd uses is 9I ********** .

This is a disgrace Vodacom.