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Jaco S

1 reviews | Active since Jul 2016

04 Sept 2017, 11:54

Vodacom uses creative accounting and incompetence to manage it.

Vodacom offered me the same phone as Cellc only it could not perform the same. I changed contracts to Cellc later the year I decided to also break my relationship with Vodacom and what a hazzle to get the quotes for premature cancellations. Al last I received the Qoute paid the amounts and submitted it back to them. They on them released my number to Cellc. Months later they hand me over and demands I pay them outstanding balance. I phone give the the proof again. In late April they start hounding me again low and behold I hello Peter them and they run to get it sorted. On the first of May they phoned big apology they will sort it no more problems. It is September and October they are on it again. Vodacom must have the most *********** account devision. I am now at legal stage with them. May be then will it be sorted. They must hope there is nothing submitted on my credit profile or they will not have a pleasant day experience. Vodacom sucks.

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Replies (2)
Vodacom
Vodacom's reply04 Sept 2017, 12:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Sept 2017, 08:42
Official

Dear Jaco Steenkamp,

Thank you for your patience.

I've responded to you via email with feedback.

I do apologise for the inconvenience caused.

Regards,

UW