FP
Franco P
1 reviews | Active since Jun 2010
21 Sept 2019, 14:38
Vodacom uses bundles that expires last when making calls then the new bundles
Why does Vodacom use the voice bundle that expires last when making calls, then there after the one that expires first? I have 2 voice bundles on my Smart M+ contract, there was lots of minutes left from last month that expires at 30/09/19 and then I have the bundle from this month that expires 31/10/19. When making calls it uses the bundle that expires last. I feel this is a way for Vodacom to make more money so that you run out of bundles faster and then have to buy more.
Helpful (0)
Replies (3)0
Replies (3)Vodacom's replyOfficial
21 Sept 2019, 19:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Sept 2019, 19:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
FP
Franco P's updateReviewer Update
25 Sept 2019, 19:58No feedback from Vodacom, really patchetic.
FP
Franco P's update25 Sept 2019, 19:58
Reviewer Update
No feedback from Vodacom, really patchetic.
Vodacom's replyOfficial
01 Oct 2019, 12:06Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Vodacom's reply01 Oct 2019, 12:06
Official
Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
