Vodacom Useless/non existent backup Management

They must be known as the "pass the bucket" Company. My bucket has changed hands so many times, that no one, not even the non existent management can help. They are part of the pass the bucket team. They just don't see Client Services as part of their package. I have asked numerous times to send me an email with a person's name telephone nr and email address so that I can sort my 2x queries direct as the call centre is useless.. I rep**** on the email from management, I thought, but my reply email again gets send to a "call centre". Vodacom's system does not keep track of any interaction I had with them. After my email, I got another "out of the line" email, that is not in line with my 2 queries. I did answer that mail and attached my previous mail with all my allegations. Again the bucket is passed. After 2 weeks, still no reply from the useless lot. Is there really no one at Vodacom that has the ***** to let a client, that has a problem for more than a year, interact with someone rather than dealing with a call centre that does not not know how to access all my previous interactions? They are really really useless. I asked them and the loyalty "program"' still odes not know why they are involved as they are just as useless, numerous times, please send me the calls off the interaction with the agent but the useless lot can obviously not put their hand on the call as they are flippen useless. I was not thinking to cancel all my contracts with Vodacom. but with all mt renewals going forward, I am leaving the useless lot. I just had enough of their ignorance regarding my plea to interact direct with someone. The call centre don't have the ability to sort my problem after 1 year. Does management think it will be done over the next few years? I have been a client for 16years, but apparently it is not enough for the useless bunch. Apparently I am just another nr in the pass the bucket" list. I am sure all the other providers will not treat me as just another nr when I sit with a query that has been going on for more than a year and the query is because their agents upgraded a contract when they were suppose to cancel. The useless bunch are in the wrong and now they do not have the ***** to stand up. If I only deal with the useless call centre, the query will not be solved in any case.