Vodacom USELESS yet again!

<p>I had planned to CANCEL my Vodacom contract as I was coming to an end, as I have received poor service on numerous occasions. I saw a great deal on the Vodacom website and decided to give Vodacom another go. I completed my upgrade on the website, and received an email to say that the upgrade was in progress with a reference number. I then proceeded to contact Vodacom online on 082178 44 and spoke to a Zanele. The call lasts approximately 10min, were we proceeded with the upgrade. She informed me that a courier company would contact me soon. I then contacted Vodacom today to follow up on my upgrade. The call started with the consultant laughing at what seemed like an internal joke with her friends in the background (unprofessional) Her name is Cherleline. The found NOTHING on my profile. NO trace of any upgrade. The second time I called she informed me that the problem was that the deal on the website was in fact not loaded on the system yet and therefor the deal was not able to proceed. Funny, as I spent 10 minutes on the phone the previous Thursday. THIS IS ABSOLUTELY REDICULOUS. As I am aware, a business is not allowed to advertise an item and then not sell it. I WANT MY HAUWEI P9+ INCLUDING MY R2000 WOOLWORTH VOUCHER THAT I SELECTED ON 17 NOVEMEBER. And I want it within 48hours!!!!!!!!! Because that is how long the consultant told me it would take, one week…</p> <p> </p>