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Ruan M

1 reviews | Active since Dec 2009

24 Aug 2020, 17:27

Vodacom Useless Upgrade Service

Online Upgrade. Approx 2 weeks ago i attempted to do a Online Upgrade for my mother while in Cape Town. Vodacom offers better deals online than in-store. Placed the order online and it said within 24Hours Delivery, After a few days, i contacted Vodacom just to be told they cancelled the Contract because RAM Couriers could not find the address, No Phone call to my mother, nothing, we had to make the phone call just to find out, its been cancelled, OK so we tried again, the lady at Vodacom redone the upgrade over the phone, i stayed on the line while she confirmed everything with my mother in Cape Town, By that time i was back in Jeffreys Bay. Now, they say 3-5days delivery. This Phone call was done on the 19/08/2020 at 11:31, Please go and listen to your own recordings. OK so today my mother phones, and informed me that i should just phone vodacom and find out when it will be delivered. To my surprise, the upgrade never happened again, The lady Lefa i spoke to, cannot transfer calls, and cannot get a manager on the line. How convenient is that. Absolute pathetic service once again, now they must redo the upgrade again. So Vodacom. do you want business or what, Pathetic service combined with useless courier service that cannot get the right address, or at least make a phone call to make sure where to deliver. *********** bunch op people. For security reasons i will not give the cell number in question, but VODACOM SUCKS. Contact me directly on my email.

0
Replies (5)
Vodacom
Vodacom's reply25 Aug 2020, 07:02
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team
RM
Ruan M's update25 Aug 2020, 07:30
Reviewer Update
Good day, sending an sms to my mother is not contacting her personally. What a ****** joke again from Vodacom. If i knew this is how you handle your loyal customers, i would have gone somewhere else. The sms was just to confirm once again the deal. SO, where do we stand, is this going to happen or not!!!!!!!!! When will her phone be delivered, as per request on previous deal that did not go through. If RAM Couriers cannot find the address, let the idiots phone her. Or must i draw you a picture for those who don't understand the english language.
RM
Ruan M's update03 Sept 2020, 13:36
Reviewer Update
Good day, once again vodacom is useless with their useless partner RAM Couriers, Same problem with same results from vodacom, Did not deliver the upgrade phone, could not get the address. After i have asked numerous times to contact my mother if they cannot find her house. Useless pathetic service. I am taking this matter personally now, News24 here we come.
RM
Ruan M's update03 Sept 2020, 17:16
Reviewer Update
Nice Vodacom. still no phone call, just a automated email stating i must send ID number, Bank details, ***, You have my number you can phone me. Bull**** service ***
RM
Ruan M's update04 Sept 2020, 16:56
Reviewer Update
Here we go again, some story again, Now, Chatting to Vodacom on Facebook thought would help. but with no luck, whoever i am chatting to does not want to give him/her details.
AND contacting RAM Couriers, just as pathetic, Phoned 4 times, first 3 times i was put on hold telling me he is on the line, then cut off, on the 4th attempt, lady tells me he has left for the day, Nice work RAM COURIERS.