RB
Rinus B

1 reviews | Active since Jun 2015

23 Sept 2020, 13:42

VODACOM - USELESS!!!! *********!!!!

This time Vodacom pushed me too far!!!! I had three contracts on a single account at Vodacom, sent through cancelation three months ago and the contracts were canceled - or so I thought! I tried applying for a new loan through my bank who notified me that there are two defaults loaded on my credit profile - a clean record I've been building for the past 14 years. After numerous calls to the Vodacom subscriber collections department I found that there was an outstanding amount of R1,96 on the account which was never allocated on Vodacom's side - hence the account still showed "active" with the amount of R1,96 due! Because of this, Vodacom's ********* legal team decided to rather list me on ICT than to make contact with me so we could resolve this beforehand. Not to even mention call centre agents screaming at me & slamming the phone down in my ear! NICE!!!

You are completely useless Vodacom!!! Me being a so called "VIP Red Premium" customer for 5+ years DOES NOT MEEN ANYTHING!!!

Vodacom, your service SUCKS!!!!!!!

Now lets see if I'll make some sort of progress!

0
Replies (1)
Vodacom
Vodacom's reply23 Sept 2020, 13:55
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team