Vodacom useless to their customers

I called in their cancelation department on the 28th of October,then I was offered 600g at 299 and the contract was to start on the 1 December 23.

On the 1 st of December 23 I could not connect to internet using my pocket ****le then I was told I need to use the new ****le provided as the current one no longer works, getting deeper in the deal I realized that they provided me with 200g instate.

And from that point on my nightmare started,then Vodacom says they cannot help as only the agent who did the upgrade can assist.from the 1st of December to 19 December Vodacom cannot assist,my question to them is who hired elite communication?I tried calling and email Elite communication that people don't care they got their commission and I said them how difficult can it be for then to retrieve the call as all our calls are recorded they still said we will investigate and come back to you.

How safe are we as Vodacom customer when they outsource us without letting us know and now we moving from pillar to pillar by their agent while we suffer and come the debit order date they will deduct my account.

Vodacom is really failing us