<p>After the whole ordeal with the duel sim phone wich was not a duel sim phone I have returned the phone to the usless shop. I was informed that ny contract would be written back an I have asked for them to cancel my existing contract and make the number prepaid. That was the 28th of feb. I went back a week later and asked about the pregress. I was told naby by friday i will be contacted. And guess what ....... nothing. I went back in the 13th of march. Stil not done, but the new unwanted contract bill was debited on ny bank account for a blerry phone i do not have. I want all my money back including the sim connectionfee aswell as my travel costs. I live 50km out of town. Call center just refer me back to the useless shop. The shop owner either does not get my messages or does not give a damn. Same owner of the ***kacom shop in southern centre in bloemfontein and ***kacom in loch logan. They are still waiting for confermation about the phone arraival. I could have taken the phone to jhb and be back by now on my bicycle. </p>
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Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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