JP
Jacobus P
1 reviews | Active since Aug 2023
08 Oct 2025, 17:36
VODACOM USELESS THEFTS
Vodacom phone me and say I paid R200 short. My bill is for 2 numbers and each is R300 per month. Vodacom operator say we bought R100 data. We only buy data paying for it via Airtime available on our packages. So I don't know how was this R100 billed for because then we must input bank card details and that we don't do. You can't add data just to your account, that option is not available to us. Why lie? They are useless to sort issues. I will take my contract after 25 years to another servise provider.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
09 Oct 2025, 08:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Oct 2025, 08:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Oct 2025, 13:42Dear Hannes, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have assisted and have de-activated the 1.5GB 30-Day Data recurring bundle as requested. Regards, Consumer Website Team
Best regards,
Vodacom's reply14 Oct 2025, 13:42
Official
Dear Hannes, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have assisted and have de-activated the 1.5GB 30-Day Data recurring bundle as requested. Regards, Consumer Website Team
Best regards,