Vodacom - useless staff apart from star Luvo!

If you want anything fixed please demand to speak to Luvo. We had over 150 days of an open docket for relocation and were sent from pillar to post. Most staff send they would "send an email to backroom" but nothing ever progressed. Until we spoke to Luvo. The situation is resolved thanks to him. He has saved me from losing my temper on endless occasions, called me back, kept me informed and went the extra mile to speak to *********** Vumatel. I wish all staff could be trained in his way of dealing with customer service. Clearly these call centres have no accountability and it is up to the individual. Thank you Luvo. Vodacom - you need to train your staff!