FW
Freddie W

1 reviews | Active since Aug 2025

15 Aug 2025, 09:14

Vodacom - Useless, ***********, Setting new standards for incomptence!

Just as you think that Vodacom already reached the absolute bottom of incompetence and disrespect to their customers, they managed to even go lower. Try and change your bank account - good luck. It is just not possible to get assistance. And then you get excited, because finally someone answers your call on 082 135 after you sent multiple emails to customer care which no appear not to exist. And then the person you finally gets hold off, tells you to send an email with all your personal and bank account details to a non-vodacom address. WHAT??? Vodacom - who are these people and are they authorised? how ill they and you treat my sensitive data? Worst possible ever experience and customer service. And I have been around the block. Vodacom, you are useless, *********** and an absolute disgrace.

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Replies (1)
Vodacom
Vodacom's reply15 Aug 2025, 11:22
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team