Vodacom useless service provider.

I have been having issues with Vodacom connectivity since last year. I have been trying to get this resolved and after numerous calls and mails Vodacom admitted they have a problem in my area and it will be resolved. They need to upgrade the tower. NOBODY can tell me when.

Meanwhile I have to pay for a service that I cannot use. Due to Covid I was asked to work from home and as I report to overseas I cannot even do proper video calls.

When I talk to Vodacom call center I cannot even get a supervisor to talk to me. I leave messages and nobody even call back. When I want to cancel they want to charge me over 5K

Vodacom is, in my opinion useless. They want to give bad service but do not want to take any responsibility.

How do I get them to cancel this **** as I do not want it any more. It is really a waist of my time and money.

I am sick and tired of talking to people on the phone telling me they understand but is of no help whatsoever.