Vodacom- Useless service provider.

What an absolutely TERRIBLE experience we have had with vodacom. Our WIFI went off last week monday evening. We phoned and have continued to phone since Tuesday morning. We even went the route to comment on a FB post of Vodacom to get their attention, which it did. Once confronted, we were asked to give Vodacom time???? TIME???? 7 DAYS WORTH OF TIME AND WE STILL HAVE NO WIFI. How much more time does one need??? YOU ARE AN ABSOLUTELY PATHETIC SERVICE PROVIDER AND I WILL BE DEMANDING A REFUND FOR THE MONEY SPENT ON DATA WHILST I SHOULD HAVE UNCAPPED WIFI!!!!!!